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BLUF :: The publications covering your organization are now training the AI systems your audiences trust. Most communications teams don’t know that yet. Here are three shifts that change everything about how you earn visibility in 2026.

By Nicola Ziady  |  Published: May 5, 2026  |  From Reacting to Anticipating

Three major research organizations – Gartner, Edelman, and Forrester – each published findings in the last six months pointing at the same problem.

The way communications earns trust and drives visibility has changed. Most PR strategies haven’t caught up.

Here are the three shifts you need to understand. Each one comes with verified data, a named source, and one thing you can do in the next 30 days.

Shift 1: AI Is Now Deciding Who Gets Found. Your Press Coverage Is the Input.

When someone asks ChatGPT, Perplexity, or Google’s AI a question, they get a direct answer. No links. No scrolling. Just an answer, with sources cited.

Those sources come almost entirely from press coverage.

A peer-reviewed study found 89% of links cited by AI systems come from earned, unpaid media. (Fullintel / University of Connecticut, IPRRC, February 2026) An analysis of more than one million AI citations found the same: 82% from earned media. (Muck Rack Generative Pulse, December 2025)

Your own website is less likely to be cited, no matter how well it’s built.

Invisible figure in fedora and trench coat reading a newspaper on blue background - content is the training ground for ai visibility in PR strategy 2026
20%

People are asking AI instead of Google. In 2025, Google searches per user fell nearly 20%. This is the largest single-year decline ever recorded.

SparkToro Q4 State of Search Report, January 2026

That drop has a direct consequence for your communications strategy.

A placement in a publication AI systems trust surfaces in hundreds of AI-generated answers over months or years.

A placement in one they don’t reference earns you an impression count. Nothing else.

Your media target list is now your AI visibility list. The two are no longer separate decisions.

Todd Ringler, head of US Media at Edelman

“Generative engine optimization is going to be front-and-center in any successful brand or reputation campaign. Earned media strategies need to be savvy to where and how AI search finds and structures its answers.”

Head of U.S. Media, Edelman

30-Day Action Plan

Open ChatGPT, Perplexity, and Google AI Overviews. Ask the questions your audiences are putting into those systems about your organization, your sector, and your leadership. Write down who gets cited and where your name is missing. That gap list is your next media relations brief.

Shift 2: Trust Has Gone Personal. Institutional Voice Is Losing Ground.

People aren’t just distrusting institutions more. They’re retreating to smaller, familiar circles, family, colleagues, experts they already know.

Edelman calls it the shift from an attention economy to an attachment economy. It’s no longer about who has the biggest platform. It’s about who feels closest.

Invisible figure in fedora and trench coat speaking into microphone on blue background - content to show that institutional trust is losing ground in PR strategy 2026
70%

In 2026, Edelman surveyed 34,000 people across 28 countries. Seven in ten said they are unwilling or hesitant to trust someone whose values differ from theirs. Who lost trust: government leaders down 16 points, news organizations down 11. Who gained it: family and neighbors, up 11.

2026 Edelman Trust Barometer, January 18, 2026

For your communications strategy, that means three things.

Your spokesperson lineup probably needs updating. Non-executive voices – subject matter experts, front line professionals, community members – are outperforming polished leadership statements on trust metrics. Not because audiences prefer informal. Because they trust specific people over branded ones.

Broad messaging to large anonymous audiences is losing ground. Smaller, more targeted communications to communities where trust already exists are outperforming it. If your strategy still optimizes for reach, the data says optimize for relationship instead.

When something goes wrong, you have less time than you think. In 2025, Astronomer stayed silent for 52 hours after a viral clip surfaced. Synthetic content filled the gap. The first message in a crisis becomes the reference point for everything that follows. Silence doesn’t hold the ground. It hands it over.

Richard Edelman, CEO of Edelman

“Our mentality has shifted from ‘we’ to ‘me.’ As a result, trust is increasingly concentrated among those closest to us.”

CEO of Edelman

30-Day Action Plan

Pull your last five major external communications. Read them aloud. Count the sentences that could have been written by any organization, about anything, for no one in particular. That number is your institutional voice score. Then find one person – not the most senior – who could speak credibly on your most pressing current issue. Put them in your next communications plan.

Shift 3: Audiences Can No Longer Tell What’s Real. That’s Now Your Problem.

This is the shift most communications teams are treating as someone else’s compliance issue. It isn’t.

Deepfakes [AI-generated content designed to look and sound real] grew from 500,000 online in 2023 to an estimated 8 million in 2025. That’s 900% growth in two years. The content your audiences can no longer verify is not a future problem. It’s the environment they’re navigating right now. (DeepStrike, reported by Fortune, December 2025)

Gartner named digital provenance one of its Top 10 Strategic Technology Trends for 2026. (Gartner, October 2025)

Plain language: Digital provenance means being able to prove your content is real … who made it, when, and whether it’s been changed. In 2026, that’s no longer a legal question. It’s a trust question.

Invisible figure in fedora and trench coat inside an ornate gold portrait frame on blue background - content provenance and deepfake visibility in PR strategy 2026
900%

The number of deepfakes online grew from 500,000 in 2023 to 8 million in 2025. That’s 900% in two years. The content your audiences can no longer verify is not a future problem. It’s the environment they’re operating in right now.

2026 Edelman Trust Barometer, January 18, 2026

The market has noticed. Enterprises are now spending $15.7 billion annually on deepfake detection tools – up from $5.5 billion in 2023. A 42% annual increase in detection spend is the market’s response to a threat that is accelerating, not stabilizing.

(Deloitte Center for Financial Services, December 2025)

The regulatory response is converging at the same pace. The EU AI Act requires disclosure for AI-generated content by August 2026. New York’s synthetic performer disclosure law takes effect June 2026.

(Davis+Gilbert LLP, December 2025)

Smart teams added one question to their workflow: “How do we prove this is real?”

Everyone else is waiting for a crisis.

30-Day Action Plan

List every type of content your team produces or commissions that involves AI-generated images, voices, or synthetic performers. Write a one-page disclosure policy before June 2026. Add “How do we verify this?” to your content brief.

Sources ::

  1. Muck Rack “What Is AI Reading?”.
    • Analysis of more than one million links cited by leading AI models. Found 82% of AI citations come from earned media, 94% from non-paid sources. Published December 2, 2025. GlobeNewswire official distribution.
    • globenewswire.com/news-release/2025/12/02/3198248
  2. Datos / SparkToro Q4 State of Search.
  3. Todd Ringler, Head of U.S. Media, Edelman.
    • Quote on generative engine optimization and earned media strategy. Campaign Asia, 2026.
    • campaignasia.com
  4. Fullintel / University of Connecticut — IPRRC Study.
    • Peer-reviewed academic study finding 89% or more of AI-cited links come from earned, unpaid media. Presented at the International Public Relations Research Conference, February 2026.
    • instituteforpr.org/iprrc
  5. 2026 Edelman Trust Barometer — Primary Press Release.
  6. Richard Edelman, CEO of Edelman — Direct Quote.
  7. Forrester Predictions 2026: Trust and Privacy.
    • Consumers turning to personal networks and curated sources as institutional trust erodes. Published November 2025.
    • forrester.com/predictions— search “Forrester Predictions 2026 Trust Privacy” for specific report
  8. DeepStrike / Fortune — Deepfake Volume Growth.
    • Cybersecurity firm DeepStrike estimates deepfakes grew from 500,000 online in 2023 to 8 million in 2025, with annual growth nearing 900%. Published December 27, 2025 by Fortune. Written by Siwei Lyu, Professor of Computer Science, University at Buffalo.
    • fortune.com/2025/12/27/2026-deepfakes-outlook-forecast
  9. Gartner Top 10 Strategic Technology Trends 2026.
  10. Deloitte Center for Financial Services — Deepfake Detection Market.
  11. Davis+Gilbert LLP — AI Legal Updates.
    • New York synthetic performer disclosure law and White House Executive Order on state AI regulation. Published December 11, 2025.
    • dglaw.com/insights

Frequently Asked Questions PR and Comms Leaders Are Asking in 2026

Why does my press coverage affect what AI systems say about me?

AI systems learn what to say about your organization from the sources they trust – and those sources are overwhelmingly earned media. Research shows 82% of AI citations come from third-party press coverage, not brand-owned content. (Muck Rack, December 2025) A story in a trusted publication can surface in hundreds of AI-generated answers over months. A story on your own site is far less likely to be cited.

What is generative engine optimization (GEO) and why does it matter for PR?

Generative engine optimization [GEO] is the practice of making your brand, content, and media coverage more likely to be cited by AI systems like ChatGPT, Perplexity, and Google AI Overviews. Where SEO optimized for search engine rankings, GEO optimizes for AI citation authority. The core difference: search engines rank pages, AI systems cite sources. Your earned media coverage is the primary input AI systems use to answer questions about your organization, your sector, and your leadership. (Edelman / Todd Ringler, Campaign Asia, 2026)

How quickly does earned media get picked up by AI systems?

Faster than most communications teams expect. Muck Rack’s analysis of more than one million AI citations found that the highest citation rate occurs within seven days of publication. Half of all AI citations come from articles published within the last eleven months. (Muck Rack Generative Pulse, December 2025) Since OpenAI’s November 2024 update gave AI the ability to pull real-time information, earned media is now being cited within minutes of publication. Recency is now a direct citation signal – which makes consistent media cadence a strategic priority, not just an output target.

What type of content gets cited most by AI systems?

AI systems consistently favor content that is fact-based, well-structured, and authoritative. Muck Rack’s research found that cited content tends to include specific statistics with named sources, clear direct answers to questions, and content from high-domain authority publications. (Muck Rack, 2025) Promotional copy, vague claims, and brand-owned content without third-party verification are far less likely to be cited. The practical implication: everything your team produces – from executive talking points to press releases – should be structured to answer a specific question a reader or AI system might ask.

What is content provenance and why should communications teams care?

Content provenance means being able to prove your content is real – who created it, when, and whether it’s been changed. With deepfake incidents growing 900% between 2023 and 2025, (DeepStrike, cited by Fortune, December 2025) audiences and regulators are asking whether content can prove it’s genuine. For communications teams in 2026, that’s a trust question that belongs in every content brief – not just a legal one.

What does the 2026 Edelman Trust Barometer mean for communications strategy?

Trust has moved away from institutions and toward proximity – known experts, peers, family. Seven in ten people are unwilling or hesitant to trust those with different values. (Edelman Trust Barometer, January 2026) Broad institutional messaging is losing effectiveness. Non-executive spokespeople are gaining credibility. Strategies built on reach over relationship are running on assumptions that no longer hold.

How do I find out if my organization is being cited by AI systems?

Start manually. Open ChatGPT, Perplexity, and Google AI Overviews and ask the questions your audiences are likely asking about your organization and sector. Note who gets cited and where your name is absent. For ongoing monitoring, tools including Otterly, Meltwater’s GenAI Lens, and Muck Rack’s Generative Pulse track AI mentions over time. The absence map you build from that audit is your next media relations brief.

How do I measure PR effectiveness in an AI-first world?

The measurement mix is changing. Impressions and media value equivalency are no longer sufficient on their own. The emerging standard combines AI citation frequency – how often your brand appears in AI-generated answers – earned source authority – the trust level of publications citing you – and sentiment inside those AI-generated responses. (Emerging Media and AI Search in 2026, Michael Brito / Zeno Group, December 2025) Communications teams that add AI citation tracking to their reporting now will have a performance story to tell that teams running traditional metrics cannot match.

How do I measure PR effectiveness in an AI-first world?

The old metrics – impressions, media value equivalency, clip counts – tell you how much coverage you got. They don’t tell you whether AI systems are citing it. The new measurement standard adds three things: how often your brand appears in AI-generated answers, how authoritative the publications citing you are, and what language AI uses to describe you. Communications teams that start tracking those numbers now will have a performance story that traditional metrics cannot tell. Tools including Otterly, Meltwater’s GenAI Lens, and Muck Rack’s Generative Pulse make that tracking possible today.

Are the three shifts mentioned above connected?

Yes – all three come from the same underlying change. AI is reshaping how information flows, how authenticity gets evaluated, and where trust is placed. Earned media determines what AI surfaces. Provenance determines what audiences believe. Proximity determines who they trust. The question underneath all three is the same: does your communications strategy know how trust moves in 2026?

About the Author

Nicola Ziady is a Chief Marketing Officer and national marketing strategist with two decades of experience in healthcare and higher education. A software engineer turned CMO, she has a consistent twenty-year track record of adopting emerging marketing technologies before they became mainstream – from SEO and social media in healthcare to AI-enabled enrollment marketing in higher education. She has held leadership roles at St. Jude Children’s Research Hospital, and Cleveland Clinic. She is an executive education alumna of Emory, Vanderbilt, Virginia, Oxford, Harvard, Wharton, Yale, Cornell and Cincinnati. Originally from Ireland. Based in Ohio. She writes at nicolaziady.com. Connect with her on LinkedIN.

Published 5 May 2026.